An analysis of the success factors in implementing an ITIL-based IT Change and R
74,42 €
Moreover, further success factors will be introduced and discussed. Secondly, the effectiveness of the ITIL(R) reference model is explored in a research study. The book uses for its purpose the ITIL(R) reference model, the process issues publications of the official ITIL(R) source and the literature of Laudon & Laudon.
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