Call Center Handbook : The Complete Guide to Starting, Running, and Improving...
53,69 €
Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center, Paperback by Dawson, Keith, ISBN 1578203058, ISBN-13 9781578203055, Like New Used, Free shipping in the US A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
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