Conflicts in Reference Services by Bill Katz Paperback Book
59,21 €
By Bill Katz, Ruth A. Fraley. Check Your Catalogue Image Marcia J. Myers 6. Uneven Reference Service: Approaches for Decreasing This Source of Conflict at the Reference Desk Fred Batt 7. Yours, Mine and Ours: Reference Service and the Non-Affiliated User Debbie Masters and Gail Flatness 8.
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