Crashkurs im Umgang mit schwierigen Bibliothekskunden von Dennis C. Tucker (DE
83,47 €
By Dennis C. Tucker, Shelley Elizabeth Mosley, Sandra Van Winkle. Thorough preparation is the best defense: it's always much better to be proactive than reactive. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading.
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