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Customer and User Experience Maps: Step-by-Step Guide 2nd Edition [Paperback]

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38,02 €

In this book is described one of the most powerful tools available to craft superior experiences for your customers. It can transform your organization, and dramatically improve your customer satisfaction and your bottom line. Many goods and services are not truly distinctive. An experience map is a customer-focused process map that focuses on the nature and quality of the experience from the perspective of your customer. An experience map progresses through the service steps as a customer would experience them as they happen.

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EAN:

9781940805467
UPC:

9781940805467
ISBN:

9781940805467
Format:

Paperback, 252 pages
Recommended Age Range:

0-12 months
Author:

Robert Curedale
Book Title:

Customer and User Experience Maps: Step-By-Step Gu
Item Height:

1.4 cm
Item Length:

22.9 cm
Item Weight:

0.34 kg
Item Width:

15.2 cm
Language:

Eng
Publisher:

Design Community College

Sparversand:

Economy Int'l Postage 7,49 EUR - Lieferung zwischen 21. July 2025 und 11. August 2025 (bei heutigem Zahlungseingang)
Versand nach:

Großbritannien, USA, Kanada, Irland, Australien, Deutschland, Frankreich, Italien, Neuseeland, Belgien, Niederlande, Polen
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Isle of Man , Afghanistan , Armenien , Indien , Russische Föderation , Guyana , Indonesien , Malaysia , Thailand , Anguilla , ... und weitere