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Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.

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EAN:

9781540334268
UPC:

9781540334268
ISBN:

9781540334268
Format:

Paperback, 352 pages
Recommended Age Range:

12+ years
Author:

MR Gareth Evans
Book Title:

Customer Centricity: Why It Is Critical to Your Bu
Item Height:

1.9 cm
Item Length:

22.9 cm
Item Weight:

0.47 kg
Item Width:

15.2 cm
Language:

Eng
Publisher:

Createspace Independent Publishing Platform

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