Delivering ITSM for Business Maturity: A Practical Framework by Beverly Weed-Sch
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Introduction 1. The Authentic Service Progression (TASP) 2. ITSM Culture 4. ITSM CONNECTED Appendices. by Beverly Weed-Schertzer. Author Beverly Weed-Schertzer. Place of Publication Bingley. Country of Publication United Kingdom.
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