Austausch: Ein mutiger und bewährter Ansatz zur Lösung von Konflikten am Arbeitsplatz, Taschenbuch...
49,91 €
Exchange : A Bold and Proven Approach to Resolving Workplace Conflict, Paperback by Dinkin, Steven; Filner, Barbara; Maxwell, Lisa, ISBN 1439852987, ISBN-13 9781439852989, Brand New, Free P&P in the UK Trainers from the National Conflict Resolution Center introduce a four-stage process for addressing workplace conflicts and defusing disputes before they become volatile. A case study and brief examples illustrate how to establish rapport with each employee during a private meeting, develop an issue list, guide the conversation during a joint meeting, and agree on a solution. Annotation ©2011 Book News, Inc., Portland, OR ()
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