Integrated Measurement - KPIs and Metrics for ITSM: A narrative account by Danie
53,57 €
Affiliation University of Nevada, Las Vegas. Subtitle A narrative account. 8: Hunters and Gatherers9: Whispers in the Halls10: What's the Use?. 11: Bringing in the Data12: The Signal Amongst the Noise13: Knowledge wants to be Free14: Long Goodbyes.
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