ISO/IEC 20000 - Eine Einführung in die globale Norm für Service Management...
19,03 €
ISO/IEC 20000 - An Introduction to the Global Standard for Service Management, Paperback by It Governance Publishing (COR), ISBN 1849283141, ISBN-13 9781849283144, Brand New, Free P&P in the UK Employing an IT Service Management System (ITSMS) will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000. This pocket guide offers an overview of the purpose of the Standard and shows how it can be used.
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