Messung der Kundenerfahrung: Wie man die profitabelsten...
58,00 €
Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies, Paperback by Klaus, P., ISBN 1349477346, ISBN-13 9781349477340, Like New Used, Free P&P in the UK Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
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