Ombudsman Handbook : Designing and Managing an Effective Problem-Solving Prog...
28,92 €
Ombudsman Handbook : Designing and Managing an Effective Problem-Solving Program, Paperback by Ziegenfuss, James T., Jr.; O’rourke, Patricia, ISBN 0786448962, ISBN-13 9780786448968, Like New Used, Free shipping in the US "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher.
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