Service Breakthroughs: Änderung der Spielregeln, Taschenbuch von Heskett...
23,17 €
Service Breakthroughs : Changing the Rules of the Game, Paperback by Heskett, James L.; Sasser, W. Earl, Jr.; Hart, Christopher W. L., ISBN 141657686X, ISBN-13 9781416576860, Like New Used, Free P&P in the UK Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel
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