Jedes Mal erfolgreiche Anfrage beantworten: Den Weg vom Problem zur Lösung denken
86,67 €
Introduction: Why thinking skills matterEight essential thinking skills for successful enquiry answering1. Why remote enquiry handling is differentAnticipating problems by thinking emphatheticallyCan't see, can't hear – the risk of misunderstanding, even offenceKeeping your remote enquirer on-sideKeeping good recordsComing next – avoiding panic, thinking on your feet3.
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