Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty by L
27,12 €
Taming Gladys! Taming Gladys provides both of these in a fashion that enlists, enlightens and expands the capacity and competence for service excellence.". Now in 'Taming Gladys!'. Based on their own successful training programs, it is rich with case studies, examples and action plans.
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