Total Quality Management and Operational Excellence: Text with Cases by John S.
57,50 €
Part 1: The Foundations of TQM 1. Understanding Quality 2. Design for quality Part 3: Performance 7. Process re-design/engineering 12. Culture change through teamwork 18. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
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