Messdienstleistung: Praktische Forschung für bessere Qualität, Papier...
41,28 €
Measuring Service Performance : Practical Research for Better Quality, Paperback by Lisch, Ralf, ISBN 1032836962, ISBN-13 9781032836966, Brand New, Free P&P in the UK In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro
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